Why AWS 2018-05-09T20:43:42+00:00

1. Amazon Connect

The launch of Amazon Connect in March 2017 solves many of the challenges and mitigates many of the risks associated with contact centre technology. Its reference site is tens of thousands of agents supporting the Amazon.com customer experience and that’s credible proof.


2. Awesome customer engagement

Amazon Connect and the portfolio of related AWS cloud technology creates a powerful and agile customer experience capability. The list is long but the highlights are Lex (conversational chatbots), Polly (text to speech), Lambda (access any third party data or system), Kinesis (streaming analytics), S3 (storage of call recordings), SNS (for sending text messages) and pre-built integration to the usual CRM brands and speech analytics.


And that’s before we look to machine learning and deep learning in the AI portfolio!

3. Total Cost of Ownership (TCO)

Price – Connect and many of its sister technologies are charged on pay as you go terms. On average we’re seeing very material differences in monthly software fees that is the icing on the cake.


4. Customer Obsession

The 14 Amazon leadership principles (LPs) determine how and what AWS does. No other technology company that we’ve seen comes close to living a set of values that truly build customer centricity. The number one leadership principle is customer obsession and because we’ve seen it – and AWS customers have lived it – we can actually trust the AWS value proposition to deliver what it says on the tin. If you’ve got 20 minutes check this youtube video (May 2017) of Jeff Bezos talking to the LPs
If it’s all so good then what does ScoutTECH do? Check out OUR SERVICES to see how we guide, configure, support and innovate with you to apply the AWS technology at the right time and at a pace that is consistent with your vision, customer strategy and culture.